Gift Return and Exchange Policies

Introduction

Introduction

At Zenith Home & Hearth, we understand that gifts carry special meaning, and we strive to make the return or exchange process as seamless and thoughtful as the gifts themselves. This guide explains our gift return and exchange policies designed to support your convenience while upholding our commitment to sustainability and quality.

Eligibility for Gift Returns and Exchanges

If you have received an item from Zenith Home & Hearth as a gift, you may return or exchange it within 30 days of receipt. To qualify for this, the item must be in its original condition and packaging, preserving the premium quality and eco-conscious standards that define our brand.

Initiating a Return or Exchange

To begin the return or exchange process, please contact our dedicated customer service team through our online chat or email. Provide the gift order details or the gift receipt number to help us quickly locate your purchase in our system. If you prefer an exchange, specify your desired replacement item or opt for store credit, which you can apply toward future sustainable home decor purchases.

Return Conditions and Restocking Fees

Returned items should meet our eco-conscious guidelines: products must be unused, undamaged, and include all original tags and packaging. This ensures that the item retains its artisanal craftsmanship quality and sustainability attributes. Adhering to these conditions allows your refund to be processed without restocking fees, supporting our commitment to ethical and responsible product handling.

Support and Questions

Our customer service team is here to assist you every step of the way, ensuring that your return or exchange experience aligns with the warmth and personalised care Zenith Home & Hearth is known for. Please do not hesitate to reach out with any questions about your gift item, the return process, or to receive styling advice for selecting the ideal replacement product.

Conclusion

At Zenith Home & Hearth, our gift return and exchange policies reflect our dedication to sustainable living and customer satisfaction. We thoughtfully balance convenience and ethical practices, so every interaction with us feels like an extension of the care put into our curated collections. Thank you for choosing Zenith as part of your home and gifting journey.