Return Policy for Eco-Conscious Customers

At Zenith Home & Hearth, we honour our commitment to sustainability and thoughtful consumption by offering a return policy designed with both eco-conscious values and customer satisfaction in mind.

Return Policy Overview

We accept returns within 30 days of receipt. To qualify, items must be in their original condition and packaging, reflecting the high standards of our artisanal textiles and smart lighting products.

Change of Mind Returns and Restocking Fee

For returns due to a change of mind, a small restocking fee applies. This fee helps cover sustainable handling and minimise environmental impact associated with processing returns. We believe this balanced approach supports eco-conscious shoppers while maintaining service integrity.

How to Initiate a Return

To begin a return, please contact our customer service team via chat or email, providing your order details. Our warm and knowledgeable support staff will guide you through the process smoothly and thoughtfully.

Preparing Items for Return

Before returning, please review the product care instructions to ensure items are clean and undamaged, as this helps us maintain the quality of our sustainable products and facilitates reuse or responsible recycling.

Our Commitment to Transparency and Sustainability

Zenith Home & Hearth is dedicated to transparency about our product origins and sustainable practices. This includes a return experience that respects both the environment and our customers, reflecting our values as a thoughtful curator of premium eco-conscious home decor.

For any questions or personalised advice regarding returns or product care, please do not hesitate to reach out through our chat support. We are here to help you enjoy your thoughtfully sourced home enhancement pieces with confidence and care.

Summary of Key Points

• Returns accepted within 30 days if items are in original condition.
• Small restocking fee applies for change of mind returns to support sustainable handling.
• Contact customer service via chat or email to initiate.
• Review product care instructions to ensure items remain pristine for return.
• Zenith Home & Hearth ensures transparency, sustainability, and exceptional customer care throughout the process.